“The difference in similar companies with similar products when it comes to who does better, lies in their ability to meet, and then exceed the service expectations of their customers.”
John Garcia
Industry Clients
“Great Service Happens! ” is a customer service-training program that is customized for your particular needs, giving employees and managers practical and useful cutting edge tools. Delivered in a fun, entertaining and informative style, we certify each participant or business in a new standard of service benefiting the individual, the company they represent and the community in which they live.
Here’s what others had to say:
“Best presentation I ever heard…they did a great job of holding our interest” – Bev J.
“Great information delivered in a fun and entertaining way…these guys are fantastic” – Bob S.
“Funny- educational- enthusiastic and inspiring for all of us…thanks!” – Barbara k.
“Absolutely and completely satisfied…they were great!” – Dennis W.
“The Garcia brothers live customer service as a way of life” – John B.
Topics include: Making remarkable service memorable, Living in the service moment, Understanding the psychology of service, Determining what your customers want, Identifying just what employees need, Creative communication skills, Dealing with complaints and 10 Essential steps to service excellence.
Available for…
- • Keynote Presentations
• Custom Training Seminars
• Customer Service Consulting
Create your Culture of Service Excellence now…
Fun, exciting and full of valuable information to help you and your organization reach a new customer service standard.
Who should attend? Everyone.
- This program is a must for every front-line employee, manager, owner and leader.
This program—our most popular—can be custom designed in many different formats for our clients.
The greatest difference between similar organizations with similar products and services often lies in the quality of their customer service.
“Defining good service is easy. Delivering good service isn’t always as easy...”
You will learn:- • How to create and maintain a new service culture
• What customers want and how to give it to them
• Why employees are so important to service delivery
• When service makes a real difference to everyone
• Learn the 10 essential steps to service excellence
Develop skills that enable you to respond to customer needs.
Gain low-cost solutions for delivering satisfaction to your customers.
Improve your ability to teach your employees the value of your customers.
Medical and Dental
How do the professionals in your medical office make Patients feel?
Do patients feel welcome, cared for, and appreciated? Or do they feel ignored, bothersome, and insignificant?
Did you know?
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• Patients judge their experience at your medical office by the way they are treated by support staff, not by the way they are treated for their problem
• Only 1 out of 25 disgruntled patients will complain
• Further, customers in their initial telephone interactions with a medical or dental office staff are developing mental images of the office. They are likely to wonder if an office that delays service on the telephone also is going to delay service when they arrive.
• Dental practices also rely heavily on referrals from satisfied customers, with surveys confirming “about 70% of patients find their dentists through referrals from friends, neighbors, relatives and co-workers.
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“Personal-ability is the inherent personal attributes a person has that add value, personality, and likeability to a service situation making service remarkable and memorable to the patient…”HospiTotally
Most medical offices are so focused on doing the task effectively that they emotionally neglect the Patient without realizing it.
It's not just about the task. It's about the person that task is being performed on.
Don't let sub-par Patient Experience keep your organization from realizing its potential greatness any longer!
Our Specialty Services for Dental and Medical Practices include…
- 1. Strategic “Patient Service” Planning
2. Professional and Staff Training
3. Patient Feedback and Surveys
HospiTotally is about making remarkable experiences memorable in your practice
Ready to make a positive change? Let's talk...
Hospitality
Who should attend?
Hotels, Restaurants, Tourism Destinations, Museums and Attractions, Casinos and others committed to being the very best in quality customer service excellence…
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“The difference in similar companies with similar products when it comes to who does better, lies in their ability to meet, and then exceed the service expectations of their customers.”
John Garcia
Right now, you have the opportunity to stimulate your economy and assist your community by achieving the next level of service excellence. OUR SEMINAR MEETS ONE OF THE MOST CRITICAL NEEDS in your community and is a wonderful "value added” benefit for your industry partners!
“Great Service Happens! ” is a customer service-training program that is customized for your particular member needs, giving employees and managers practical and useful cutting edge tools. Delivered in a fun, entertaining and informative style, we certify each participant or business in a new standard of service benefiting the individual, the company they represent and the community in which they live.
There are many UNIQUE advantages of sponsoring our seminars:
• There is no financial risk in presenting our seminars-GUARANTEED.
• Your organization can expect to make additional income.
• You are invited to send your own full time staff members for FREE!
• All participants will be Hospitotally certified ®.
Topics include: Making remarkable service memorable, Living in the service moment, Understanding the psychology of service, Determining what your customers want, Identifying just what employees need, Creative communication skills, Dealing with complaints and 10 Essential steps to service excellence.
Our guarantee is simple and straight- forward:
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We promise you a professional seminar your partners will benefit from and enjoy.
Ready to make a positive change? Let's talk...
Non-Profits
So today our challenge is making us better than before; so we again fulfill our mission, increasing philanthropy and service to our organization and community.
This process is about “making the best better”. The environment around us has changed dramatically in the last year and will continue to do so over time. You must act with a deep respect the past and current environment while aligning with an uncertain future. The one thing we can control is how we understand and interpret these changes and turn them in to deliberate action that positively affects people in our organization and community.
Hospitotally ® is a hospitality training and consulting firm, specializing in:
- • Customer service systems and training
• Organizational development
• Management development
• Quality implementation
Our products and services include:
- • Strategic Planning
• Management and Employee Training
• Business and Customer Service Performance Audits
• Integrated Business and Customer Service Systems
• Program development and Implementation
This is a continuous and systematic process whereby we make decisions about our future, develop the necessary procedures and operations to achieve that future, and determine success.
Our customers, donors and volunteers have many choices where to spend their time and money…our goal is to make you the choice for these valuable resources…
Ready to make a positive change? Let's talk...
Government
What do the following have in common: city, state and federal personnel, and the ubiquitous driver's license department?
Yep, you guessed it. Their commonality is a public perception of being the black holes of customer service. The image they conjure up is not one that makes most people warm and fuzzy. Consequently, hardly anyone thinks of them as the epitome of customer service.
Is this just an inherent problem that cannot be "fixed"? Or is it one that is just perception and not reality?
So why do we allow poor customer service to happen? Is it because we always have to do more with less? With economic pressures being what they are, something has to give, and that something is often support. Is it related to the fact that we have a captive market? The public has to consume government services whether they like it or not, and government agencies often don't have a choice in who provides them service.
Hospitotally ® is a hospitality training and consulting firm, specializing in:
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• Customer service systems and training
• Organizational development
• Management development
• Quality implementation
Our products and services include:
- • Strategic Planning
• Management and Employee Training
• Business and Customer Service Performance Audits
• Integrated Business and Customer Service Systems
• Program development and Implementation
It can be different and we can help you deliver the very best service to the public.
Ready to make a positive change? Let's talk...