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Hospitotally is a Customer Service training and consulting firm, specializing in:

    •   Speaking and Keynote Presentations
    •   Management and Employee Training
    •   Customer Service Consulting

Our products and services include:

    •   Strategic “Customer Service” Planning
    •   Management and Employee Training
    •   Business and Customer Service Performance Audits
    •   Integrated Business and Customer Service Systems
    •   Program development and Implementation

Hospitotally ® is a management consulting firm specializing in customer service systems and solutions.

    •   Our target customers are service companies and organizations committed to improving customer service and  management strategies. 
    •   Our products and services follow an integrated, methodical approach to improving the delivery of customer service. 

The complete system includes the introduction of basic strategic planning and standards of service excellence, then customizing the program to the needs, desires and intricacies of our specific clients.  Then, through an integrated approach, we systematize these approaches and strategies into personalized strategic planning and training systems.

Hospitotally specializes in the development, delivery and execution of customer service strategies and systems. 

The benefits to our clients are improved customer loyalty, stronger employee commitment, a greater financial position and recognition as achieving a certain standard of service.

Speaking and Keynotes

Right now, you have the opportunity to stimulate your economy and assist your community by achieving the next level of service excellence. OUR SEMINARS MEET ONE OF THE MOST CRlTICAL NEEDS in your business: making quality customer service happen using a simplified way of teaching and understanding how to deliver the very best service to your customers creating loyal customers for life!

    “Fun, entertaining and informative delivered in an exciting way; full of valuable information to help you and your organization reach a new customer service standard.”

“Great Service Happens! ” is a customer service-training program that is customized for your particular needs.

John and Jim Garcia identical twins are dynamic, entertaining speakers. Having grown up in the hospitality industry beginning as dishwashers in a Chinese restaurant, both have established distinguished careers in both the private and public sector. Their passion is service! Having taken what they have learned in business about customer service, they now share with you the “secrets” of quality customer service with you.

Topics include: Making remarkable service memorable, Living in the service moment, Understanding the psychology of service, Determining what your customers want, Identifying just what employees need, Creative communication skills, Dealing with complaints and 10 Essential steps to service excellence.

Speaking and Keynote Presentations

John and Jim Garcia are available for Keynotes for your group or organization. We offer customized presentations for you on a depending on your specific needs, which may include:

    •   Conference Speakers
    •   Training Workshops
    •   Recognition Banquets
    •   Keynote Presentations

Seminars

John and Jim Garcia are available for customized seminars for your organization. We offer quality-customized presentations teaching the virtues of service incorporating your specific industry needs. Our seminars are for training:

    •   Executives and Management
    •   Front-line Employees
    •   Suppliers and Volunteers

Facilitations

Training

    •   Management
    •   Employee
    •   Volunteer

Consulting

    •   Hospitality
    •   Medical / Dental
    •   Government
    •   Non-Profit